Fluffy Soft Coat

It's OK to change your mind!

Returns Policy With each purchase we hope to provide the best quality and service. However, if you are not completely satisfied with your purchase, simply return it to us in its original condition and packaging within 14 working days (UK), and 21 working days (International).

UK - England, Scotland, Wales & Northern Ireland

UK Standard Delivery - £3.49
Delivers in approximately 3-5 working days
 

UK Next Day Delivery - £7.95
Orders must be placed by 1pm Mon-Thurs for delivery the next working day
 

UK FREE Shipping - Orders over £50
Delivers in approximately 3-5 working days
 

Europe

EU - £15.00
Delivers in approximately 3-7 working days
 

Rest of the World

Rest of the World -£20.00
Delivers in approximately 5-12 working days
 

Rest of the World - FREE SHIPPING - Orders over £200
Delivers in approximately 5-12 working days
 

Customs and Import Duty

Customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the customer. Unfortunately we have no control over these charges or customs policies and import duties vary widely from country to country so we cannot give an exact figure of the fee you will incur. You may wish to contact your local customs office for current charges before you order, so you are not surprised by charges when your parcel arrives.
 

Refusal of Parcels

If you refuse a parcel you will be liable for the return costs and customs charges if applicable. These charges will be deducted from the cost of your order.

Lost or Stolen Parcels

In the rare circumstance that this might happen- If you have not Received your order, we will need to raise a full investigation with our couriers which can take up to 2 weeks to confirm with them that you have not received your parcel. Once we can confirm this, we can reimburse you.