Find answers below to some of the common questions we are asked about our clothing and the process of shopping online with ANGELEYE.
What countries does ANGELEYE ship to?
We currently ship ANGELEYE clothing worldwide. For more information about deliveries, costs, customs duty and timescales, please visit our delivery page.
Can I Click & Collect when I buy from ANGELEYE?
We don’t currently offer a Click & Collect Service at ANGELEYE.
Can I track my ANGELEYE delivery?
When your order is dispatched, you will receive an email telling you that it’s on its way. This email will contain a link for you to track your ANGELEYE order throughout the delivery process, until your package is received.
Do I need to sign for my ANGELEYE delivery when it arrives?
Yes, you will need to sign for your parcel when it arrives so that we can ensure that you receive your goods. You may also add a note to your order if you would like the delivery to be left with a neighbour.
Can I return an item from my ANGELEYE order?
If you are not completely satisfied with your purchase, you may return it to us in its original condition and packaging within 14 working days (UK) and 21 working days (International). For more information on how to return items to ANGELEYE, please visit our Returns page.
Can I cancel or amend my order before it has shipped?
If you have recently completed an order but haven’t yet received confirmation that it has been shipped, you can contact us immediately to cancel or amend the order. Our customer service team is available 8am-6pm on weekdays. The office is closed at weekends and on Bank Holidays. If the order has already been dispatched, you may not be able to cancel or amend the order but will be able to return the item(s) to us once your delivery has arrived. For more details on how to do this, please visit our Returns page.
How long before I am refunded if I cancel or return my ANGELEYE order?
If your return is approved, your original method of payment will be credited with your refund within 7-10 working days.
If you cancel your order before dispatch, your payment method will not be charged. However, depending on your bank or credit card provider, it can take between 2-5 working days for them to process the refund back into your account.
What happens if an item I order from ANGELEYE is out of stock?
Occasionally, high demand might cause us to run out of some items. If you make an order that includes an out of stock item, you will be notified by email and refunded the relevant amount within 2 working days. You can also choose to be notified when the item is back in stock.
How do I care for ANGELEYE clothing?
Each item that you buy from ANGELEYE will contain its own label with care instructions. This is because the different fabrics we use in our clothing mean that some garments require different care to others. We always recommend that you follow the care instructions on individual items of clothing.
Do I need to open an ANGELEYE online account to order from you?
You don’t need to create an account to order from us. However, having an account means that you can access some extra features, such as saving the products you like to your wishlist, reviewing your previous orders and checking out orders more quickly. You can sign up to an account here.
How do I unsubscribe from the ANGELEYE email mailing list?
If you don’t want to hear from us, you can click on the unsubscribe link at the bottom of all of our emails. Please note that it can take up to 14 working days for the change to take effect.
Do ANGELEYE use ethical labour in the production of their clothing?
We only use factories that meet our labour standards. We visit our factories frequently to make sure that they align with our values and working condition standards for their employees.
Do ANGELEYE use sustainable fabrics?
We are actively moving away from using polyester bases in our clothing and moving more into using viscose, cottons and linens, which are sustainable fabrics. With each new collection we launch, we are using more fabrics which have more of an organic feel and use less harsh chemicals in their production and manufacture.
What do ANGELEYE do to help the environment?
The environment we live in now, as well as the world we will pass on to future generations, is very important to all of us at ANGELEYE. We never throw away faulty or damaged garments; we always use other avenues to avoid disposing of our clothing in a way that is harmful to the environment. We are always striving to do more in the way of our impact on the environment and will be making changes as we go to improve this, such as using more recyclable plastics and more sustainable fabrics in our clothing and packaging.
If you have any questions that aren’t answered above, please contact the ANGELEYE customer services team.